Our Commitments
These principles summarise our approach to data privacy. They do not replace the full policy below — please read every section before using the zk999 platform.
We collect only the personal data that is strictly necessary to create your account, process your transactions, comply with our legal obligations, and deliver a personalised gaming experience on the zk999 platform.
All data transmitted between your browser and zk999's servers is protected by industry-standard TLS/SSL encryption. Your financial and personal information is never sent in plain text across any network.
zk999 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely for the purposes described in this Privacy Policy.
As a zk999 account holder, you retain the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. Contact our support team to exercise any of these rights.
We do not hold your personal data indefinitely. Retention periods are set according to the type of data and the applicable legal or regulatory requirement. Financial transaction records, for example, are retained for a fixed period before secure deletion.
Whenever this Privacy Policy is materially updated, zk999 will notify registered account holders via their registered email address and post a notice on the platform homepage. You will always know when and why our privacy practices change.
In this Privacy Policy, the following terms have the meanings set out below. Capitalised terms not defined here carry the meanings given to them in the zk999 Terms & Conditions.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person. This includes your name, email address, date of birth, Indonesian national identity number (NIK), bank account details, IP address, device identifiers, and gameplay history. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, combination, restriction, erasure, or destruction. |
| "Data Controller" | zk999 — the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of zk999 under a written data-processing agreement, such as a payment gateway or KYC verification provider. |
| "KYC Data" | Identity documents and related personal information collected to satisfy the Know Your Customer verification requirement, including copies of your KTP (Kartu Tanda Penduduk) and selfie photographs. |
| "Financial Data" | Bank account details, e-wallet account identifiers, transaction histories, deposit amounts, withdrawal records, and any other payment-related information associated with your zk999 Account. |
| "Cookies" | Small text files placed on your device by the zk999 platform or by authorised third-party analytics services, used to remember your preferences, maintain your session, and analyse platform usage. |
| "Platform" | The zk999 website accessible at https://zk999.club, including all pages, features, games, and services available to registered Members. |
zk999 collects Personal Data through several channels: information you provide directly when registering or using our services, data generated automatically by your use of the platform, and data received from trusted third-party sources where you have consented to such sharing.
When you create a zk999 Account, we collect the following information as mandatory fields: full legal name (as it appears on your KTP), date of birth, Indonesian residential address, email address, and phone number. You must also select a username and create a password, which is stored in hashed form and never readable by zk999 staff.
To comply with our identity verification requirements prior to processing withdrawals or at our compliance team's discretion, we collect a copy of your Indonesian national identity card (KTP), a selfie photograph of you holding the KTP, and proof of your payment method (a screenshot or scan showing your name and account number at BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja, as applicable).
We record all deposit and withdrawal transactions associated with your Account, including the date and time, amount in Indonesian Rupiah (IDR), payment method, and transaction status. We do not store full bank account passwords or full card numbers; only the identifiers necessary to process and reconcile your transactions are retained.
We collect a full record of your gaming activity on the platform, including the games played (slots, live casino, sports betting, togel, scratch cards, online poker), wager amounts and outcomes, session timestamps, and bonus usage history. This data is used for account management, responsible gaming monitoring, fraud detection, and regulatory compliance.
When you access the zk999 platform, our servers automatically log your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited, time spent on each page, and error logs. This technical data is used for platform security, fraud prevention, and service optimisation.
If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of your messages, the date and time of each exchange, and any case-reference numbers assigned. This is used to resolve disputes, improve service quality, and maintain an audit trail.
You may optionally provide additional information such as preferred language, gaming preferences, or promotional opt-in selections. Providing this data is entirely voluntary and its withdrawal does not affect your right to use the platform.
zk999 uses the Personal Data we collect for the following specific, documented purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.
| Purpose | Data Categories Used |
|---|---|
| Account creation and authentication | Registration Data, Technical & Device Data |
| Identity and age verification (KYC) | KYC Data, Registration Data |
| Processing deposits and withdrawals | Financial Data, KYC Data, Registration Data |
| Delivering gaming services and personalised content | Gameplay Data, Registration Data, Voluntary Data |
| Fraud detection and anti-money-laundering compliance | All categories |
| Responsible gaming monitoring and self-exclusion enforcement | Gameplay Data, Registration Data, Communications Data |
| Customer support and dispute resolution | Communications Data, Gameplay Data, Financial Data |
| Sending transactional notifications (deposit confirmations, withdrawal status) | Registration Data, Financial Data |
| Sending promotional communications (with your consent) | Registration Data, Voluntary Data |
| Platform security, uptime monitoring, and performance optimisation | Technical & Device Data |
| Regulatory reporting and legal compliance | All categories where required by applicable law |
zk999 may send you promotional emails or on-platform notifications about new games, deposit bonus offers, special promotions tied to Indonesian events such as Idul Fitri, Independence Day, or the BRI Liga 1 season, and personalised offers based on your gameplay preferences. You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting our support team. Opting out of marketing will not affect essential transactional communications such as deposit confirmations or withdrawal status updates.
zk999 uses automated systems to flag potentially fraudulent activity, detect bonus abuse patterns, and enforce responsible gaming limits. Where an automated decision has a significant effect on your Account (such as triggering a temporary withdrawal hold), you have the right to request human review of that decision by contacting our compliance team at [email protected].
zk999 processes your Personal Data on one or more of the following lawful bases, depending on the specific processing activity:
zk999 does not sell or rent your Personal Data to any third party. We share your data only in the following limited, documented circumstances:
We share Personal Data with trusted third-party service providers who process it on our behalf under written data-processing agreements that require them to maintain confidentiality and implement appropriate security measures. These providers include:
zk999 may disclose your Personal Data to law enforcement authorities, regulatory bodies, or courts if we are required to do so by a valid legal order, warrant, or regulatory obligation. We will, where legally permitted, notify you of such a disclosure request before complying.
In the event that zk999 undergoes a merger, acquisition, asset sale, or restructuring, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered on your Account no less than 30 days before the transfer takes effect, and you will retain the right to close your Account and withdraw your real-money balance prior to the transfer.
zk999 may share aggregated, anonymised data sets (from which no individual can be identified) with analytics partners, industry research bodies, or advertising networks for the purpose of understanding platform usage trends. No Personal Data is included in such disclosures.
The zk999 platform uses the following categories of cookies:
When you first visit the zk999 platform, you will be presented with options to accept or decline non-essential cookies. You may update your cookie preferences at any time through your Account settings. Note that declining non-essential cookies will not prevent you from using any core gaming or financial features of the platform.
In addition to cookies, zk999 uses device fingerprinting for fraud-prevention and duplicate-account detection purposes. Device fingerprints are derived from technical attributes of your browser and device configuration. This data is used exclusively for security purposes and is not used for marketing profiling.
zk999 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation & dispute resolution |
| KYC documents (KTP, selfie) | Duration of account + 5 years after closure | Anti-money-laundering regulation |
| Financial & transaction records | 5 years from the date of each transaction | Financial record-keeping obligation |
| Gameplay & betting history | Duration of account + 2 years after closure | Responsible gaming & dispute resolution |
| Support communications | 3 years from date of each interaction | Dispute resolution & service improvement |
| Technical & device logs | 90 days from collection | Security & fraud detection |
| Marketing consent records | Until withdrawal of consent + 1 year | Evidence of lawful processing |
| Self-exclusion records | Permanent (for lifetime self-exclusion) or until expiry + 2 years | Responsible gaming obligation |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any identified individual. Anonymised data may be retained indefinitely for statistical and research purposes.
zk999 implements a multi-layered security framework to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
In the event of a security breach that is likely to result in a risk to your rights and freedoms, zk999 will notify affected account holders via their registered email address within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures zk999 has taken or proposes to take to address it.
As a zk999 account holder, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 10 business days.
The zk999 platform is strictly for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. The platform's registration process requires users to declare their date of birth, and accounts found to be held by individuals under 21 are permanently suspended in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a person under 21 has registered on the zk999 platform using false age information, please contact us immediately at [email protected]. We will investigate the matter promptly, suspend the relevant account, and securely delete all Personal Data associated with the underage user in accordance with our legal obligations.
zk999 strongly encourages parents and guardians to make use of parental-control software to restrict access to online gambling platforms for individuals under 21 in their household. We also recommend visiting our Responsible Gaming page for further guidance on protecting younger family members from exposure to gambling content.
The zk999 platform is operated from servers located in accordance with the requirements of our international gaming licence. As a result, your Personal Data may be transferred to and processed in countries outside of Indonesia. Where such transfers occur, zk999 takes appropriate safeguards to ensure that your data receives a level of protection equivalent to that afforded by applicable data-protection law, including:
If you would like more information about the specific safeguards applied to international transfers of your Personal Data, please contact our support team.
The zk999 platform does not contain links to third-party websites as a matter of design policy. However, if you access the zk999 platform via a referring URL from a third-party site, please be aware that those third-party sites operate under their own privacy policies, for which zk999 accepts no responsibility. We encourage you to review the privacy policy of any third-party website you visit before providing personal information to that site.
Game content delivered within the zk999 platform by licensed studio providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) is embedded within our platform environment. These providers may collect anonymised technical data necessary to deliver their game software (such as session tokens and performance metrics) but are contractually prohibited from collecting your identifiable Personal Data without our authorisation.
zk999 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable law, or the services we offer. When material changes are made, we will:
Your continued use of the zk999 platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the updated terms, you may close your Account and withdraw your real-money balance in accordance with Clause 11.2 of the Terms & Conditions.
We recommend bookmarking this page and reviewing it periodically. The version number in the header of this document will always identify the current revision.
For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your Personal Data by zk999, please contact our Data Protection team using the details below:
When submitting a data rights request, please include your registered username and the email address associated with your zk999 Account so that we can verify your identity before processing your request. We may ask for additional verification information if the nature of your request requires it.
Now that you understand how we protect your data, explore everything zk999 has to offer — from live sportsbook markets covering BRI Liga 1, Champions League, and AFF Cup, to hundreds of slots and live casino tables. Your data is safe with us.